《管理学专业英语教程（第四版下）》课件Unit 4 Quality Management and Improvement.ppt

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1、Why need Quality Management,Rapid technological changes,Product variety proliferation,Global competition,Emphasis,To gain competitive advantage,Continuous improvement,Keep competitiveness in the long run,Continuous improvement of operation processes,Improving Performance,TQM is based on the principl

2、e of continuous improvement of products and processes aimed at continually satisfying customer expectations regarding quality,cost,delivery and service.,BPR also aims at satisfying customer expectations regarding quality,cost,delivery and service however its approach to improvements is more radical,

3、However,Operational management practices,Competitive strategy,Misalignment,Unsuccessful TQM implementations,Alignment,Developing a reference modelFrom customer expectationsFrom strategic decisions From prioritising improvement actions,Failure Cases,TQM and reengineering are powerful means.,But many

4、are the failure cases.,Inherent drawbacks,Limitations of TQM and reengineeringredesign can be divorced from strategy in an era of volatile and rapidly changing markets and technology,Strategic improvement Deployments,Strategic positioning,Operational strategies,Competitive advantage,Japanese case:th

5、rough the vertically groupsnot through the horizontal processes workflow,Failure,Success one:Deriving improvement actions from customer expectations and strategic decisions through business processes,and prioritising improvement actions that will most contribute to strategic objectives.,A Systematic

6、 Prioritisation,Elements of The Improvement Deployment Method,Elements of The Improvement Deployment Method,Identification of prioritiesBy considering customer satisfactionMapping business processesUnderstand the flow of information and resources through the business processes of the internal value

7、chain.Performance assessmentDiagnose the root causes of problems or weakness so as to determine what areas or activities are the weak points and need to be addressed.,Elements of The Improvement Deployment Method,Improvement actionsFunctional benchmarkingA process of continuously measuring and compa

8、ring an organisations business process against business leaders anywhere in the world to gain information which will help the organisation to take action to improve its performance.Quality toolsISO 9001 standard,TQM and innovation,TQM,Innovation,?,A few questions:,A Research Framework,Hypothesis 1,T

9、here is a significant relationship between TQM practices and quality performance.,Hypothesis 2,There is a significant relationship between TQM practices and innovation performance.,TQM-quality/innovation performance relationship,Spencers(1994)TQM practices reflecting an organismic model are supporti

10、ve of innovation.Those practices that are associated with a mechanistic model will hinder innovation.Requires different practices from those required for pursuing quality,How about by investigating the correlation between quality performance and innovation performance?,Hypothesis 3,There is a signif

11、icant relationship between quality performance and innovation performance.,The impact of the three factors,Miller(1988),Hypothesis 4,There is a relationship between the business environment and an organizations strategy.,Hypothesis 5,There is a relationship between an organizations strategy and TQM

12、practices.,The relationship between organizational culture and organizational strategy,Strategy formulation,Strategy that makes the most effective use of these core resources and capabilities.,Organizational culture,organizational adaptation to the external environment in the process of strategy for

13、mulation,Hypothesis 6,There is a relationship between organizational culture and an organizations strategy.,The relationship between TQM practices and organizational culture,The nature of the relationshipTQM practices and organizational culture must be considered as separate entities although they o

14、verlap with each other.Several scholars argue that TQM needs to be implemented in a suitable organizational culture in order to be successfully beneficial for the organization.,Hypothesis 7,There is a relationship between organizational culture and TQM practices.,Summary,The objective of the researc

15、hto examine the overall appropriateness of the modelCurrently,the authors are designing a questionnaire that will be used to collect data from a large sample of Australian manufacturing organizations.These data will be used to test the relationships shown in the figure subsequently and as hypothesized.,